Refunds & Returns

Changed your mind: 14 days

You have 14 days from the day the device arrives to tell us you want to return it. You don’t have to give a reason. Once you’ve told us, you have another 14 days to actually send it back, and we refund you within 14 days of it arriving with us — or of you showing us proof you posted it, whichever comes first.

This is your statutory right under EU distance-selling law, and we can’t shorten it. Return postage for a change-of-mind return is yours to cover.

It has to come back as we sent it

A change-of-mind refund assumes the device is still sellable. You’re entitled to handle and inspect it the way you would in a shop — power it on, look at the screen, check it works. Beyond that, if the device comes back worth less than it left, we can reduce your refund by the amount of value lost. In practice that means we may refund you partially, or not at all, if you have:

• swapped, removed or added parts;
• flashed firmware that isn’t ours;
• modified the case or the board;
• damaged it, or sent it back missing pieces.

On kits specifically: the board arrives already flashed and tested — a kit is the assembly, not the setup. Building it is therefore not “damage” and does not cost you the refund. Assemble it, decide it’s not for you, send it back complete and undamaged, and that’s a full refund. What costs you is the list above: cutting, soldering over, substituting components, or replacing our firmware with something else.

How you’ll pay

When the first batch goes up, payment is cryptocurrency only — Bitcoin and Monero, through a self-hosted BTCPay Server. No card processor sits in the middle, which means no third party building a profile of what you bought. That’s the point.

This isn’t forever. Crypto stays permanently, because it’s the option that doesn’t require handing your identity to a payment company. Cards, bank transfer and the rest get added as the operation grows enough to carry them — they’re just not worth the compliance overhead for a first batch of thirty units.

Refunds when you paid in crypto

Paying in crypto doesn’t change your right to a refund. Under EU law the 14-day withdrawal right can’t be removed by a contract term, and how you paid isn’t one of the grounds that removes it. Anyone telling you that paying in Bitcoin waives your consumer rights is wrong, and we’re not going to be that seller.

What crypto does change is the arithmetic, so here is exactly how we handle it:

• We refund the euro amount you paid, not the number of coins. If you paid the equivalent of €49 and the coin doubles before you return the device, you get €49 back — and if it halves, you still get €49 back. The price is set in euro; the coin is just how it travelled.
• We convert at the rate recorded on your order, so it doesn’t matter what the market did in between.
• By default we refund the same way you paid, to an address you give us. Network fees for sending it back come out of the refund. Say so if you’d rather have a bank transfer instead.
• Crypto refunds are sent by hand, not automatically. Allow a couple of working days once we’ve confirmed the return.

If it’s faulty, that’s on us

A faulty device is a different thing entirely, and it is not limited to 14 days. Under EU law you have a two-year legal guarantee, and it covers exactly one thing: a fault that was already there when the device reached you. A manufacturing defect, a dead component, something that never worked properly out of the box.

It is nottwo years of free repairs. Wear, drops, water, the wrong power supply, and anything you did to the device yourself are not covered and never were. After the first year it’s also on you to show the fault was there from the start rather than something that happened along the way.

To make a fault claim, email us with:

• your order reference;
• what it does, or doesn’t do, and when it started;
• enough evidence for us to see the problem — a photo, a short video, or the log the device exports.

We’ll answer, and if it needs to come back to us we pay the return postage. Then we repair it, replace it, or refund you. Small operation, one person building these — if we got it wrong, we fix it.

Opening it, flashing it, changing it

Scout is reflashable and you can open it. That’s deliberate — it’s your device. But once you change it, you’re on your own with it, and that isn’t a threat, it’s just where our responsibility ends:

• No change-of-mind refund. That refund exists so we get back something sellable. A device with someone else’s firmware on it, a cut case, or swapped components isn’t that, so we can reduce the refund to nothing. Assembling a kit is not a modification — that’s the kit working as intended.
• No repair, no replacement, for anything you caused. If you flash your own build and brick it, drop it, wire the power wrong, or take a soldering iron to it, that is not a defect and we are not required to do anything about it. Send it back and it comes straight back to you.
• What survives is narrow and specific: a fault that was already in the device the day it reached you, and that your change had nothing to do with. If a component was dead on arrival, that stays ours whether or not you later reflashed it — the law doesn’t let us write that away, and honestly we wouldn’t want to sell you something broken and shrug.

In practice: keep it as delivered and you have every protection on this page. Change it and you keep the device, the freedom, and the consequences.

What isn’t a fault

Scout is a detection aid with limits we publish openly on the Scout page. It not finding a particular camera or tracker isn’t a defect if that thing was outside what Scout can see — an analog bug, a wired camera, something on 4G, something switched off. Damage from a drop, water, a wrong power supply, or your own modifications isn’t a fault either.

How to start either one

Email iamwyrm@tutamail.com and say which it is. You don’t need a form or an account. Don’t post anything back before we’ve replied — we’ll confirm the address and, for faults, sort out the postage.

Your rights

Nothing on this page reduces the rights you have as a consumer under Italian or EU law. Where anything here conflicts with those rights, those rights win. If we can’t sort something out between us, you can use the EU Online Dispute Resolution platform.